Terms and
Conditions
Trinity Dry Cleaners, LLC (“Trinity Dry Cleaners”) provides dry cleaning and laundry services to in-store and delivery customers (“the Customer”). The following Terms and Conditions will be applied, and Trinity Dry Cleaners reserves the right to change these Terms and Conditions at any time.
Customer Profile
The information contained on the Customer Profile will only be used by Trinity Dry Cleaners. Trinity Dry Cleaners does not sell, or provide to third parties, its customer list or information provided on the Customer Profile. The Customer is required to keep the Customer Profile current. The Customer Profile enables Trinity Dry Cleaners to better serve the Customer by
- Processing the Customer’s garments in accordance with his or her preferences;
- Contacting the Customer regarding issues with a garment;
- Updating the Customer with route delivery changes/delays;
- Emailing special Trinity Dry Cleaners promotional materials;
- Accepting an In-Store Customer’s personal checks without check verification; and
- Processing the Customer’s credit card transactions
Cleaning Services
Trinity Dry Cleaners provides dry cleaning and wet cleaning services on a normal two production day turn around. Please note that it is possible that items picked up on Thursday may not be delivered until the following Thursday, as we require two full processing days to clean and press your garments. Some services may incur additional charges, including but not limited to, Heavy Soil Removal, Heavy Pet Hair Removal, Pilling Removal, and Basic Repairs (such as replacing missing suit buttons).
Delivery Service
Delivery customers receive pick-up and delivery of dry cleaning and laundry at no extra charge. Delivery days are as set forth on the Customer Profile and represent days on which Trinity Dry Cleaners services that particular area. The Customer’s dry cleaning and laundry will be picked up and delivered in accordance with the instructions on the Customer Profile. Unfortunately, Trinity Dry Cleaners is unable to offer delivery service to all areas.
No pick-up and delivery service will be provided on holidays on which Trinity Dry Cleaners is closed. Service will resume on the next scheduled delivery day. Should a route customer need garments cleaned before their next scheduled day, they may drop their items at their closest store location for processing. Finished garments can then be delivered to the Customer’s home on the next scheduled delivery day. From time to time it may be necessary to restructure routes and your route day may change. In the event of such a change, we will provide a minimum of two weeks’ notice to all affected route customers.
Holidays
Trinity Dry Cleaners observes the following holidays: New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. Should Trinity Dry Cleaners observe a holiday on a different day due to the holiday falling on a weekend, route customers will be notified by email in advance of the observance.
Welcome Kits, Inventory Forms, App Instructions
Trinity Dry Cleaners will provide each route customer with a “welcome kit” containing two reusable garment bags with identification tags, 20 blank Inventory Forms, and one door hanger. Garment bags are to be used for transporting garments to/from Trinity Dry Cleaners. Customers will be charged a nominal fee for the welcome bag, which is fully refundable should the Customer decide to discontinue route service, and returns the garment bags and door hanger to Trinity Dry Cleaners.
Use of the Inventory Form is highly recommended, as it helps to ensure that your order is received accurately and completely, and provides an area for “special instructions”. Additional blank Inventory Forms are available by clicking here Trinity Dry Cleaners will promptly notify the Customer of any discrepancy between the Inventory Form and the actual contents of the garment bag. If the Customer does not use an Inventory Form, the ticket, as marked in by Trinity Dry Cleaners, will constitute the Customer’s complete order. Trinity Dry Cleaners uses a system of heat seal bar-code labels to fully track and account for all garments.Trinity Dry Cleaners has our own app! It is available for free download on Android and Apple smartphones by searching for the MyDryCleaner app and selecting Trinity Dry Cleaners. Using the app gives you the ability to track your orders, check order history, and request a pick-up. Click here for detailed instructions on downloading and using the app. Use of the app is highly recommended, as it provides information regarding order status, garment history, and Customer profile details. Instructions for creating an account on our website or downloading and utilizing the app can be obtained by emailing info@trintydrycleaners.com
Care Label Instructions
Trinity Dry Cleaners will attempt to follow Care Label instructions on each garment. However,garments frequently require additional processing to fully remove heavy soil or stains. The Customer grants Trinity Dry Cleaners the right to process garments as needed to ensure they are as clean as possible. If a Care Label is missing or has been removed from a garment, Trinity Dry Cleaners will process the garment in accordance with guidelines for the type of garment established by the Dry Cleaning & Laundry Institute. Trinity Dry Cleaners assumes no liability for garments that have missing or removed Care Labels.
Extent of Liability
In the unlikely event that a garment is lost or damaged while in the possession of Trinity Dry Cleaners, the Customer will receive an in-store credit for the retail value of the garment with a valid receipt of purchase. Receipts must be original store receipts for the item in question and must be dated prior to the date the garment was presented to Trinity Dry Cleaners for cleaning. In the absence of such receipt, Trinity Dry Cleaners may, at its discretion, issue a store credit for up to ten times the processing cost of the garment.